Refund policy

Last updated: June 22, 2026

Return & Refund Policy

At Zentro, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect item, we are here to help.

Returns

Customers may request a return within 7 days of receiving their order.

To be eligible for a return:

- The item must be damaged, defective, or incorrect.
- The return request must be made within 7 days of delivery.
- The item must be unused and returned in its original packaging.
- Proof of the issue (photos or videos) may be required.

Non-Returnable Items

Returns will not be accepted for the following reasons:

- Change of mind after purchase.
- Incorrect order placed by the customer.
- Minor differences in color due to screen settings.
- Products damaged due to misuse or improper handling by the customer.

Return Shipping

Customers are responsible for return shipping costs unless the wrong or damaged item was sent by Zentro.

Refunds

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed within 7 business days through a suitable payment method agreed upon by both parties.

Order Cancellations

Orders may be cancelled at any time before they are fulfilled and dispatched.

Once an order has been shipped, it can no longer be cancelled.

If you have any questions regarding returns or refunds, please contact us:

Email: zentrostorepk@gmail.com

Thank you for shopping with Zentro.